AuthenTec’s Support site has converted to a Self Service model as a result of a change in company ownership. For answers to your Support questions, please carefully review the FAQs, Knowledge Base and User Forum. 



How to manage Web Cards
Created on 11/14/2011 4:11:48 AM

I am using HP SimplePass 2011 and I want to manage / edit / delete my Web Card(s). Read More..



Browser Support in HP SimplePass
Created on 3/23/2012 8:18:17 AM

What browsers are supported by HP SimplePass? Read More..



Starting with HP SimplePass
Created on 3/29/2012 8:03:47 AM

How can I start HP SimplePass? How can I enroll a finger? Read More..



Sensor not connected. Please connect the sensor.
Created on 9/20/2012 7:51:10 AM

If I open HP SimplePass/TrueSuite there is an error "Sensor not connected. Please connect the sensor... Read More..



HP SimplePass keeps crashing with Chrome
Created on 9/20/2012 9:06:51 AM

A pop up icon appears saying that SimplePass has crashed when browsing the web. Read More..



Website Log On feature doesn't work anymore
Created on 9/24/2012 8:25:30 AM

Cannot log on to any website. I am not prompted to remember or replay my log on information. Read More..



Your fingerprints have not been enrolled for authentication
Created on 10/2/2012 6:11:58 AM

I cannot log on to Windows, keep getting the authentication error. But the fingerprint reader works ... Read More..



TrueSuite engine failed to initialize properly
Created on 10/2/2012 6:32:04 AM

The error appears when I try to launch SimplePass/TrueSuite Read More..



SimplePass won't load / is not responding after I start it
Created on 10/2/2012 8:12:58 AM

After I launch SimplePass the splash screen appears and that's it, SimplePass will not load. I get a... Read More..



Cannot disable HP SimplePass toolbar in Internet Explorer
Created on 10/2/2012 9:46:23 AM

When I try to disable HP SimplePass toolbar in Internet Explorer I get an error "Action restricted. ... Read More..



Cannot use QuickLaunch with Chrome/Firefox
Created on 10/3/2012 8:57:55 AM

I have Chrome/Firefox set as a default browser but when I swipe my finger to launch a website it ope... Read More..



Cannot logon to just one or few websites using my fingerprint
Created on 10/4/2012 11:09:41 AM

I cannot logon to Facebook/Hotmail/Gmail/etc. using my fingerprint but the website log on works for ... Read More..



Fingerprint reader is not working anymore
Created on 10/25/2012 7:45:16 AM

My fingerprint reader suddenly stopped working, what should I do? Read More..



What is KeepSafe?
Created on 2/22/2012 10:27:40 AM

Read More..



Installing or uninstalling KeepSafe
Created on 2/22/2012 10:50:38 AM

Read More..



Manging KeepSafe
Created on 2/22/2012 11:05:58 AM

How can I add file to KeepSafe? How can I lock/unlock KeepSafe Read More..



How do I register a website with my finger?
Created on 2/23/2012 8:28:52 AM

How can I register a web site with HP SimplePass? Read More..