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AuthenTec’s Support site has converted to a Self Service model as a result of a change in company ownership. For answers to your Support questions, please carefully review the FAQs, Knowledge Base and User Forum. 



Identifying your Fingerprint Sensor Model
Created on 3/10/2011 12:04:26 AM

How do I know which fingerprint sensor model I have? Read More..

Fingerprint Software Features gone after upgrade to Windows 7.
Created on 3/10/2011 12:04:26 AM

I upgraded directly from Windows XP to Windows 7 and now features such as password replacement and f... Read More..

Fingerprint Enrollment and Matching Performance
Created on 4/7/2011 7:42:40 AM

Are you experiencing difficulties when swiping/scanning your finger? Read More..

WUDFRd failed to load for the device
Created on 11/30/2011 5:26:47 AM

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What are the differences between Eikon fingerprint readers? Which one is the best for me?
Created on 12/13/2011 9:02:30 AM

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Eikon USB fingerprint readers technical specifications
Created on 12/13/2011 10:36:13 AM

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Sensor cleaning procedure
Created on 3/8/2012 9:34:03 AM

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How to uninstall fingerprint reader driver
Created on 3/14/2012 9:03:07 AM

How can I uninstall fingerprint reader driver? Read More..

Laptop Fingerprint Sensor/Reader
Created on 4/18/2012 7:10:46 AM

Why should I use fingerprint sensor? How does it work? Read More..

Sensor not connected. Please connect the sensor.
Created on 9/20/2012 7:51:10 AM

If I open HP SimplePass/TrueSuite there is an error "Sensor not connected. Please connect the sensor... Read More..

Identifying your Fingerprint Sensor Model on MAC
Created on 2/9/2012 7:15:56 AM

How do I know which fingerprint sensor model I have? How do I learn VID and PID numbers for my senso... Read More..

Fingerprint device Driver
Created on 11/25/2011 12:40:23 PM

How do I learn what driver do I have installed for the fingerprint device? Read More..
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