AuthenTec’s Support site has converted to a Self Service model as a result of a change in company ownership. For answers to your Support questions, please carefully review the FAQs, Knowledge Base and User Forum. 

 MOST COMMON FAQ'S

• I use Chrome/Firefox, how do I stop QuickLaunch from opening web sites in Internet Explorer? Answer
• HP SimplePass keeps crashing Chrome. How do I fix this? Answer
• How do I upgrade SimplePass, TrueSuite or Protector Suite to Windows 8? Answer 
• The message: "HP SimplePass authentication error."  What should I do? Answer
• The message: "Your fingerprints have not been enrolled for authentication." What should I do? Answer
• How do I disable the HP SimplePass toolbar in Internet Explorer? Answer
• I can't logon to just one or a few websites using my fingerprint. How do I fix this? Answer
  
• The message: "Sensor not connected." What should I do? Answer.  If this does not work, try this Answer
• Issues related to the message: "Operation resulted in an overflow."  What should I do? Answer
• Browser compatibility information for: TrueSuite - HP SimplePass - Protector Suite