AuthenTec Customer Support is now 100% Self Service.

We are unable to respond to emails or phone calls. This site will be updated only if a critical product issue is identified.

For answers to your Support questions, please carefully review the FAQs, Knowledge Base and User Forum.  The User Forum is no longer moderated or monitored.  

Support for the TouchChip and Eikon product line is now available from DigitalPersona’s Support Team.

DigitalPersona has acquired certain assets of AuthenTec’s Government and Access Control Division; included in this acquisition are the rights to manufacture and sell the TouchChip and Eikon product in defined markets and applications.

For any questions regarding TouchChip and Eikon, please contact DigitalPersona’s Support Team at touchchipsupport@digitalpersona.com

Frequently Asked Questions

 Why has this Support site converted to self service?
AuthenTec was acquired in October 2012 and the new owner has discontinued the products and services supported on this site.

Can I still purchase products through AuthenTec's online store?
We are no longer offering software and fingerprint readers for sale through our online store. We are providing limited support to existing customers at the current time.

How long will product support be available?
On December 15, 2012, this web site became 100% Self Service.  As of that time we will not respond to emails or requests for support.  Updates will continue to be posted if a major product issue is identified

What about upgrading to Windows 8?
We are working on releasing versions of our products for Windows 8 that will be free to customers. Please visit our Downloads section to see which products are currently available for Windows 8.